Delivery & Returns Information
We ship Australia wide only.
We endeavour to process your order within 48 hours with the exception of weekends, public holidays, sales events, Christmas and New Year periods.
How can I track my order?
After placing your order, you will receive a confirmation email with the tracking details. These details will be visible once your order has been shipped. All orders are shipped with Direct Freight and can be tracked at http://www.directfreight.com.au with the tracking number provided in the confirmation email.
How long will it take for my order to arrive?
Orders are despatched from Sydney and usually take 1-5 business days to arrive. Delivery to remote areas may take longer. Delivery time is from time of despatch, not the time you placed the order.
We know you can’t wait to receive your order so if you need it before a certain date, we will do our best! Contact us first via firstname.lastname@example.org with ‘Requested Delivery Date’ in the subject line and we will advise whether this is possible. Unfortunately, we cannot guarantee delivery dates or refund the order if it not delivered by the requested date.
We are unable to deliver to P.O Boxes or Parcel Lockers, please use street addresses only.
Important notes about your delivery
Please make sure you enter the delivery details correctly as we cannot redirect your order to another address.
If you are having your parcel delivered to your work address, please include the company name so it is easier for us to find you.
All orders require signature on delivery. If you choose ‘Authority to leave’ at checkout, you agree the parcel is received when left at your premises. We cannot accept liability for any items stolen or damaged after delivery has taken place. See below ‘Authority to Leave’ for more details.
*Delivery to remote areas may take longer.
Authority to LeaveIt is important that you provide a delivery address that is attended by someone who can receive your order. If the address is (going to be) unattended during normal business hours Monday to Friday, you will need to provide an alternative address, such as a business address, where your order can be delivered between the hours of 9.00am & 4.30pm Monday-Friday. Please note that you will not be able to place an order unless you have either provided an address which has someone in attendance or you have given your authority for the consignment to be left if no one is in attendance. The freight carrier does not have authority to re-deliver your order either to an unattended address or to an alternate address once the consignment has left our warehouse. You will be liable for any & all re-delivery charges should this occur. If you provide authority to leave your order, it is essential that you also provide specific details as to ‘where’ it can safely be left i.e. by back door, in the green bin, behind the pot plant, with the neighbour etc. If you provide authority to leave your order at an address which is unattended at the time that the freight carrier arrives, the consignment will be deemed to have been received by you under the authority given by you when you place your online order, notwithstanding that the consignment has not been signed for by you, & as such, you will have no claim or demand on or against Frostbland Pty Limited, the carrier, its Agent or Subcontractor(s) for any loss that may arise after delivery of your consignment has been effected.
Shipping RatesOur Shipping Rates are as follow:
Flat Rate Shipping: $10:00
Extremely heavy parcels may incur additional postage costs. We will contact you prior to dispatch if this is applicable to your order.
Change of Mind
If you wish to return or exchange goods because you ordered the wrong items or you have changed your mind, this can be done within 7 days from the date of receipt. In this case, the items must by unopened, unused and packaging in new condition.
Please note that if you are returning goods due to an incorrect purchase, or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.
• are not of merchantable quality
• are not fit for their purpose or job
• do not match the description given
• are not free from defects and faults
In this case, please contact our customer service team through the Contact Us page. It is important that you contact us as soon as you discover the fault. Please include as many details as possible about the fault, as well as your order number and personal details. We will provide you with a repair or replacement as soon as possible.