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Refund Policy

Return Policy

Change of Mind

If you wish to return or exchange goods because you ordered the wrong items or you have changed your mind, this can be done within 7 days from the date of receipt. In this case, the items must by unopened, unused and packaging in new condition.

In order to return items, please contact our customer service team through the Contact Us page. Please include your order number and personal details, and we will assist you as quickly as possible.

Please note that if you are returning goods due to an incorrect purchase, or because of a change of mind, return shipping charges will be the responsibility of the customer. Additional shipping charges for delivering exchanged goods may also apply.

Except in the case of is Faulty Goods, Products purchased at a reduced or discounted price (Sale Products) are final sales and no returns for change of mind will be accepted.

Faulty Goods

In accordance with your statutory rights, you are entitled to a replacement where the products:
•    are not of merchantable quality
•    are not fit for their purpose or job
•    do not match the description given
•    are not free from defects and faults

In this case, please contact our customer service team through the Contact Us page. It is important that you contact us as soon as you discover the fault. Please include as many details as possible about the fault, as well as your order number and personal details. We will provide you with a repair or replacement as soon as possible.

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